Wherehouse - Notice history

All systems operational

Wherehouse Customer Dashboard - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Wherehouse API - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.97%

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Aug 2025
Sep 2025
Oct 2025

Wherehouse Public Website - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Wherehouse Connectors Service - Operational

99% - uptime
Aug 2025 · 98.02%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Wherehouse Buy Box Monitoring - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.54%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Monitoring & Repricing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Wherehouse API isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Wherehouse API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Database Engine Upgrade
  • Completed
    October 12, 2025 at 6:55 PM
    Completed
    October 12, 2025 at 6:55 PM
    Maintenance has completed successfully.
  • In progress
    October 12, 2025 at 4:00 PM
    In progress
    October 12, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    October 12, 2025 at 4:00 PM
    Planned
    October 12, 2025 at 4:00 PM
    We are planning for a scheduled maintenance during that time.
Database Engine Upgrade
  • Completed
    October 05, 2025 at 7:32 AM
    Completed
    October 05, 2025 at 7:32 AM
    Maintenance has completed successfully.
  • In progress
    October 05, 2025 at 7:00 AM
    In progress
    October 05, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 05, 2025 at 7:00 AM
    Planned
    October 05, 2025 at 7:00 AM

    We are planning for a scheduled maintenance.

Sep 2025

No notices reported this month

Aug 2025

Syncing & Repricing
  • Resolved
    Resolved

    Yesterday at 13:30 we experienced an outage affecting syncing and repricing across multiple accounts. This was caused by downtime on partner platforms combined with an error in our handling, which led to server instability.

    The issue has been resolved. Repricing and syncing are running normally. Order syncing is processing backlogs and may take 1–2 hours to fully catch up.

    We are improving our monitoring to detect partial disruptions sooner and prevent similar incidents in the future.

    We apologise for the disruption and appreciate your patience.

  • Investigating
    Investigating

    We are currently investigating an issue affecting syncing and repricing across multiple accounts. Early indications suggest instability linked to downtime on some partner platforms.

    Our team is working to identify the root cause and restore full functionality as quickly as possible.

    Further updates will follow as we learn more.

Aug 2025 to Oct 2025

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