Wherehouse Status - Incident history https://wherehouse.instatus.com Wherehouse Wed, 26 Aug 2026 08:00:00 +0000 Takealot Repricing Stalled Type: Incident Duration: 5 hours and 21 minutes Affected Components: Wherehouse Buy Box Monitoring Aug 26, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 13:21:03 GMT+0 - Resolved - Updates to Takealot monitoring service were required following updates on the Takealot storefront. This incident has been resolved. Type: Incident

Duration: 5 hours and 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:21:03</var> GMT+0</small><br><strong>Resolved</strong> - Updates to Takealot monitoring service were required following updates on the Takealot storefront. This incident has been resolved..</p> ]]> Wed, 26 Aug 2026 08:00:00 +0000 https://wherehouse.instatus.com/incident/cmta5njjk01dl0ro1rufh6e24 https://wherehouse.instatus.com/incident/cmta5njjk01dl0ro1rufh6e24 Scheduled System Enhancement Type: Maintenance Duration: 5 hours and 56 minutes Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Mar 14, 02:00:00 GMT+0 - Identified - We’re planning on making some under-the-hood improvements. This maintenance involves server migrations and upgrades that will significantly boost our scalability and speed. Thanks for bearing with us! Any stock syncs and order backlogs will push through once the upgrade has completed. Mar 14, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 14, 07:56:10 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 56 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’re planning on making some under-the-hood improvements. This maintenance involves server migrations and upgrades that will significantly boost our scalability and speed. Thanks for bearing with us! Any stock syncs and order backlogs will push through once the upgrade has completed..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>07:56:10</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 14 Mar 2026 02:00:00 +0000 https://wherehouse.instatus.com/maintenance/cmmj4ga0v01t3c7cf97wjs6yz https://wherehouse.instatus.com/maintenance/cmmj4ga0v01t3c7cf97wjs6yz Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 10 minutes Affected Components: Wherehouse API Jan 15, 04:30:20 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 04:40:49 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>04:30:20</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>04:40:49</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 04:30:20 +0000 https://wherehouse.instatus.com/incident/cmkeybd0j00uc6iinehicesub https://wherehouse.instatus.com/incident/cmkeybd0j00uc6iinehicesub Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse API Jan 15, 03:25:22 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 03:30:52 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:25:22</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:30:52</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 03:25:22 +0000 https://wherehouse.instatus.com/incident/cmkevzthj00bk1fyflo164612 https://wherehouse.instatus.com/incident/cmkevzthj00bk1fyflo164612 Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse API Jan 15, 03:01:09 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 03:05:58 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:01:09</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:05:58</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 03:01:09 +0000 https://wherehouse.instatus.com/incident/cmkev4o2z01o5251npqi0vprk https://wherehouse.instatus.com/incident/cmkev4o2z01o5251npqi0vprk Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Wherehouse API Jan 15, 02:45:04 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 02:45:38 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>02:45:04</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>02:45:38</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 02:45:04 +0000 https://wherehouse.instatus.com/incident/cmkeujzdt00o2fxdmbcbd6yxw https://wherehouse.instatus.com/incident/cmkeujzdt00o2fxdmbcbd6yxw Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 3 minutes Affected Components: Wherehouse API Jan 15, 02:12:30 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 02:15:47 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>02:12:30</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>02:15:47</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 02:12:30 +0000 https://wherehouse.instatus.com/incident/cmkete3or00ilufiskcehtb37 https://wherehouse.instatus.com/incident/cmkete3or00ilufiskcehtb37 Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 6 minutes Affected Components: Wherehouse API Jan 15, 01:55:45 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 02:01:20 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:55:45</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>02:01:20</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 01:55:45 +0000 https://wherehouse.instatus.com/incident/cmkessk8t00hgyd65tnydruie https://wherehouse.instatus.com/incident/cmkessk8t00hgyd65tnydruie Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 15 minutes Affected Components: Wherehouse API Jan 15, 01:25:32 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 01:40:47 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:25:32</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:40:47</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 01:25:32 +0000 https://wherehouse.instatus.com/incident/cmkerppaj0057yd659bzg7o23 https://wherehouse.instatus.com/incident/cmkerppaj0057yd659bzg7o23 Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 6 minutes Affected Components: Wherehouse API Jan 15, 00:55:27 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 01:01:02 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:55:27</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:01:02</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 00:55:27 +0000 https://wherehouse.instatus.com/incident/cmkeqn12n004ylqq2hlgweu9p https://wherehouse.instatus.com/incident/cmkeqn12n004ylqq2hlgweu9p Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse API Jan 15, 00:40:22 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Jan 15, 00:35:43 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:40:22</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>00:35:43</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 15 Jan 2026 00:35:43 +0000 https://wherehouse.instatus.com/incident/cmkepxnhp00kqzi51iwhngora https://wherehouse.instatus.com/incident/cmkepxnhp00kqzi51iwhngora Wherehouse Public Website isn't accessible at the moment (automated) Type: Incident Duration: 10 minutes Affected Components: Wherehouse Public Website Nov 18, 14:37:45 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 14:48:10 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:37:45</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:48:10</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 14:37:45 +0000 https://wherehouse.instatus.com/incident/cmi4oh3bg000bm87edxq6wz53 https://wherehouse.instatus.com/incident/cmi4oh3bg000bm87edxq6wz53 Wherehouse Public Website isn't accessible at the moment (automated) Type: Incident Duration: 2 hours and 25 minutes Affected Components: Wherehouse Public Website Nov 18, 14:37:03 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Nov 18, 12:12:30 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 25 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:37:03</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:12:30</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 12:12:30 +0000 https://wherehouse.instatus.com/incident/cmi4jab9b02dhhhlizprr2icj https://wherehouse.instatus.com/incident/cmi4jab9b02dhhhlizprr2icj Wherehouse Customer Dashboard isn't accessible at the moment (automated) Type: Incident Duration: 2 hours and 25 minutes Affected Components: Wherehouse Customer Dashboard Nov 18, 14:37:03 GMT+0 - Resolved - Wherehouse Customer Dashboard is now operational! This update was created by an automated monitoring service. Nov 18, 12:12:29 GMT+0 - Investigating - Wherehouse Customer Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 25 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:37:03</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Customer Dashboard is now operational! This update was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:12:29</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Customer Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 12:12:29 +0000 https://wherehouse.instatus.com/incident/cmi4jaadk0178lcw65r5hroy6 https://wherehouse.instatus.com/incident/cmi4jaadk0178lcw65r5hroy6 Wherehouse Public Website outage Type: Incident Duration: 4 minutes Affected Components: Wherehouse Public Website Nov 18, 11:38:21 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 11:42:15 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:38:21</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:42:15</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 11:38:21 +0000 https://wherehouse.instatus.com/incident/cmi4i2dt701p0204zj1qqumwy https://wherehouse.instatus.com/incident/cmi4i2dt701p0204zj1qqumwy Wherehouse Public Website isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse Public Website Nov 18, 11:37:22 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 11:42:16 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:37:22</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:42:16</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 11:37:22 +0000 https://wherehouse.instatus.com/incident/cmi4i14ca02a011a6bl8xnr6g https://wherehouse.instatus.com/incident/cmi4i14ca02a011a6bl8xnr6g Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse API Nov 7, 10:37:49 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 7, 10:43:04 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:37:49</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:43:04</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 7 Nov 2025 10:37:49 +0000 https://wherehouse.instatus.com/incident/cmhoq26kg004p3wn83hfadcw1 https://wherehouse.instatus.com/incident/cmhoq26kg004p3wn83hfadcw1 Monitoring & Repricing Type: Incident Duration: 3 hours and 24 minutes Affected Components: Wherehouse Buy Box Monitoring Oct 24, 10:31:56 GMT+0 - Resolved - This incident has been resolved. Oct 24, 07:07:52 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 10:13:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 3 hours and 24 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:31:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>07:07:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:13:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 24 Oct 2025 07:07:52 +0000 https://wherehouse.instatus.com/incident/cmh4iea6t00eox5r3qy4f30zi https://wherehouse.instatus.com/incident/cmh4iea6t00eox5r3qy4f30zi Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 5 minutes Affected Components: Wherehouse API Oct 15, 12:42:30 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 15, 12:47:45 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:42:30</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:47:45</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 15 Oct 2025 12:42:30 +0000 https://wherehouse.instatus.com/incident/cmgrzdx8t02y79jf4oct9vo32 https://wherehouse.instatus.com/incident/cmgrzdx8t02y79jf4oct9vo32 Database Engine Upgrade Type: Maintenance Duration: 2 hours and 55 minutes Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Oct 12, 18:55:14 GMT+0 - Completed - Maintenance has completed successfully. Oct 12, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 12, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 55 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>18:55:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 12 Oct 2025 16:00:00 +0000 https://wherehouse.instatus.com/maintenance/cmgjlf1nf02zo7kltdns6vfs5 https://wherehouse.instatus.com/maintenance/cmgjlf1nf02zo7kltdns6vfs5 Database Engine Upgrade Type: Maintenance Duration: 1 day, 8 hours and 10 minutes Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Oct 5, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance. Oct 5, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 5, 07:32:09 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 day, 8 hours and 10 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:32:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 5 Oct 2025 07:00:00 +0000 https://wherehouse.instatus.com/maintenance/cmgdcq2dj02zb947lfwjhbc54 https://wherehouse.instatus.com/maintenance/cmgdcq2dj02zb947lfwjhbc54 Syncing & Repricing Type: Incident Duration: 1 day, 5 hours and 24 minutes Affected Components: Wherehouse Connectors Service Aug 29, 23:30:00 GMT+0 - Investigating - We are currently investigating an issue affecting syncing and repricing across multiple accounts. Early indications suggest instability linked to downtime on some partner platforms. Our team is working to identify the root cause and restore full functionality as quickly as possible. Further updates will follow as we learn more. Aug 31, 04:54:19 GMT+0 - Resolved - Yesterday at 13:30 we experienced an outage affecting syncing and repricing across multiple accounts. This was caused by downtime on partner platforms combined with an error in our handling, which led to server instability. The issue has been resolved. Repricing and syncing are running normally. Order syncing is processing backlogs and may take 1–2 hours to fully catch up. We are improving our monitoring to detect partial disruptions sooner and prevent similar incidents in the future. We apologise for the disruption and appreciate your patience. Type: Incident

Duration: 1 day, 5 hours and 24 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting syncing and repricing across multiple accounts. Early indications suggest instability linked to downtime on some partner platforms. Our team is working to identify the root cause and restore full functionality as quickly as possible. Further updates will follow as we learn more..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>04:54:19</var> GMT+0</small><br><strong>Resolved</strong> - Yesterday at 13:30 we experienced an outage affecting syncing and repricing across multiple accounts. This was caused by downtime on partner platforms combined with an error in our handling, which led to server instability. The issue has been resolved. Repricing and syncing are running normally. Order syncing is processing backlogs and may take 1–2 hours to fully catch up. We are improving our monitoring to detect partial disruptions sooner and prevent similar incidents in the future. We apologise for the disruption and appreciate your patience..</p> ]]> Fri, 29 Aug 2025 23:30:00 +0000 https://wherehouse.instatus.com/incident/cmez8z2jg006dwxvti4lgr1mt https://wherehouse.instatus.com/incident/cmez8z2jg006dwxvti4lgr1mt Wherehouse Customer Dashboard isn't accessible at the moment (automated) Type: Incident Duration: 5 hours and 9 minutes Affected Components: Wherehouse Customer Dashboard Mar 12, 15:01:29 GMT+0 - Investigating - Wherehouse Customer Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 12, 15:06:38 GMT+0 - Resolved - Wherehouse Customer Dashboard is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 hours and 9 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:01:29</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Customer Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>15:06:38</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Customer Dashboard is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 12 Mar 2025 15:01:29 +0000 https://wherehouse.instatus.com/incident/cm861ssvx00pk14ctkl4c7wif https://wherehouse.instatus.com/incident/cm861ssvx00pk14ctkl4c7wif Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 4 hours and 21 minutes Affected Components: Wherehouse API Nov 12, 13:33:45 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Nov 12, 13:29:25 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 4 hours and 21 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>13:33:45</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>13:29:25</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Tue, 12 Nov 2024 13:29:24 +0000 https://wherehouse.instatus.com/incident/cm3eho6b5000ot0bbu6pt6y8q https://wherehouse.instatus.com/incident/cm3eho6b5000ot0bbu6pt6y8q Wherehouse API isn't accessible at the moment (automated) Type: Incident Duration: 9 hours and 29 minutes Affected Components: Wherehouse API Nov 11, 17:48:46 GMT+0 - Investigating - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 11, 17:58:14 GMT+0 - Resolved - Wherehouse API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 9 hours and 29 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>17:48:46</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>17:58:14</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse API is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 11 Nov 2024 17:48:46 +0000 https://wherehouse.instatus.com/incident/cm3dbhuw6003j4jtdhjdshmfr https://wherehouse.instatus.com/incident/cm3dbhuw6003j4jtdhjdshmfr Wherehouse Public Website outage Type: Incident Duration: 5 hours and 10 minutes Affected Components: Wherehouse Public Website Jun 24, 08:40:12 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 24, 08:45:21 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 hours and 10 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:40:12</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:45:21</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 24 Jun 2024 08:40:12 +0000 https://wherehouse.instatus.com/incident/clxsq94y215329441nooqd2cz3n8 https://wherehouse.instatus.com/incident/clxsq94y215329441nooqd2cz3n8 Makro Marketplace Dashboard outage Type: Incident Duration: 4 hours and 32 minutes Apr 11, 02:21:09 GMT+0 - Investigating - Makro Marketplace Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 11, 02:25:40 GMT+0 - Resolved - Makro Marketplace Dashboard is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 hours and 32 minutes

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>02:21:09</var> GMT+0</small><br><strong>Investigating</strong> - Makro Marketplace Dashboard cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>02:25:40</var> GMT+0</small><br><strong>Resolved</strong> - Makro Marketplace Dashboard is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 11 Apr 2024 02:21:09 +0000 https://wherehouse.instatus.com/incident/cluum4n4v938873m2ofqqj9m2mb https://wherehouse.instatus.com/incident/cluum4n4v938873m2ofqqj9m2mb Wherehouse Public Website outage Type: Incident Duration: 5 hours and 55 minutes Affected Components: Wherehouse Public Website Apr 4, 20:37:50 GMT+0 - Resolved - Wherehouse Public Website is now operational! This update was created by an automated monitoring service. Apr 4, 20:31:55 GMT+0 - Investigating - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 5 hours and 55 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>20:37:50</var> GMT+0</small><br><strong>Resolved</strong> - Wherehouse Public Website is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>20:31:55</var> GMT+0</small><br><strong>Investigating</strong> - Wherehouse Public Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 4 Apr 2024 20:31:55 +0000 https://wherehouse.instatus.com/incident/clulp0ep67459l5ng2ai7wvql https://wherehouse.instatus.com/incident/clulp0ep67459l5ng2ai7wvql System Upgrades Requiring Data Migrations Type: Maintenance Duration: 8 hours Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Jun 3, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Jun 4, 00:00:20 GMT+0 - Completed - Maintenance has completed successfully. Jun 3, 16:12:15 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 8 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>00:00:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:12:15</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Sat, 3 Jun 2023 16:00:00 +0000 https://wherehouse.instatus.com/maintenance/clidacu3m22933byoicox2v29c https://wherehouse.instatus.com/maintenance/clidacu3m22933byoicox2v29c System Upgrades Requiring Data Migrations Type: Maintenance Duration: 4 hours and 30 minutes Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service May 20, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 20, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 21, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours and 30 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 20 May 2023 20:00:00 +0000 https://wherehouse.instatus.com/maintenance/clhw1u60v291103xiomcsn85hrn https://wherehouse.instatus.com/maintenance/clhw1u60v291103xiomcsn85hrn Data Migration Type: Maintenance Duration: 1 hour Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Nov 30, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 30, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully. Nov 30, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 30 Nov 2022 16:00:00 +0000 https://wherehouse.instatus.com/maintenance/clb3al0yk20121haof2wu2l76h https://wherehouse.instatus.com/maintenance/clb3al0yk20121haof2wu2l76h Database Engine Upgrade Type: Maintenance Duration: 39 minutes Affected Components: Wherehouse API, Wherehouse Customer Dashboard, Wherehouse Connectors Service Nov 29, 16:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 29, 17:08:44 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 39 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>17:08:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 29 Nov 2022 16:30:00 +0000 https://wherehouse.instatus.com/maintenance/clb2gebzg4630spoqjwar90bu https://wherehouse.instatus.com/maintenance/clb2gebzg4630spoqjwar90bu